Effective Date: 2 September 2025
Who We Are
Ecomexperts (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as outlined by the Office of the Australian Information Commissioner.
What Personal Information We Collect
We may collect and hold the following types of personal information:
- Personal details: Name, email address, phone number, job title, and business/company details (e.g., when you inquire or submit a request).
Individuals may be identifiable directly or indirectly. - Usage and technical data: IP address, browser and device type, operating system, pages visited, time and date of usage, referral and exit sources, and navigation behavior.
- Location data: Only where you opt in or grant permission (e.g., for location-based services).
- Marketing preferences: If you subscribe to newsletters or agree to receive promotional communications.
How We Collect Your Information
Your information may be collected via:
- Direct interactions such as inquiries via website forms, email, phone, social media, or in-person discussions.
- Automated technologies, which include cookies, web beacons, server logs, and analytics tools.
- As well as third‑party sources when you engage with or refer us through trusted partners or platforms, ensuring transparency.
Why We Use Your Personal Information
We use your information to:
- Provide our SEO and digital marketing services.
- Communicate with you regarding service updates, support, or inquiries.
- Improve and personalise our offerings, website experience, and analytics.
- Send newsletters or marketing communications (only with your consent).
- Meet legal obligations, enforce rights, and ensure security and fraud prevention.
Disclosure of Your Information
We will not sell or rent your personal information. Disclosure may occur:
- To service providers or contractors (e.g., hosting, email platforms, analytics tools) under confidentiality agreements.
- When required by law or to respond to legal processes.
- In connection with corporate changes, such as mergers or asset sales, with protections for your data intact.
Cookies and Tracking Technologies
We use cookies to:
- Enhance user experience and functionality.
- Gather usage data and website performance metrics.
- Support analytics and marketing tools (e.g., Google Analytics, Facebook Pixel).
However, you may manage or disable cookies through your browser settings.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, loss, and unauthorised access or modification.
Note: While we strive to protect data, no internet transmission is completely secure.
Retention of Your Data
We retain personal data:
- Only as long as necessary for service delivery, legal compliance, dispute resolution, or operational purposes.
- Some client information may be kept for a minimum period (e.g., 7 years) consistent with industry standards.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information.
- Withdraw consent to direct marketing at any time (e.g., via unsubscribe links).
- Request deletion of personal data, subject to legal or contractual obligations.
- Object to or limit certain processing activities.
To exercise these rights, please contact us (see details below). We may request verification of identity before fulfilling requests.
Policy Updates
We reserve the right to update this policy as required. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
For any enquiries, complaints, or requests concerning privacy, please contact us at:
- Email: [email protected]
- Mail: 77 Romano Cres, Iluka WA 6028
- Phone: 0422 511 260